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responsibility to provide back-up. Supervisor Heilig's unit plan is that if a <br />worker plans to be out and has work that has to be done it is completed prior <br />to taking leave. If a worker is sick, they notify the supervisor if something <br />has to be done and either the supervisor does it or asks the person sharing the <br />office if they can do it. In the Word Processing Unit, the typists cover each <br />others work during absences and help each other when the workload allows on a <br />regular basis. <br /> <br />20. Mail clerk pick-up of certified mail receipts for IV-D <br /> <br />This was implemented on 7/31/93. <br /> <br />21. Study of privacy at front desk area <br /> <br />The receptionists are preparing suggestions for improving privacy at the front <br />desk and will submit within time guidelines. Suggestions thus far include <br />limiting questions asked by workers on the phone of the receptionists and <br />workers questioning clients about the purpose of their visit in the lobby area. <br /> <br /> <br />