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Annual Report Page 2 Vision's staff of 55 smployees plays a myriad of rOles in maintaining customer satisfaction. Prom cashiers and customer service representatives, to installers and technicians, each plays an integral role in supporting our subscribers. In an effort to maintain our high customer service standards, proper training of our staff, old and new, has enhanced our level of professionalism and increased our capacity to provide the utmost in service. In 1985 our system moved into a new "cable designed" office facility to furthec meet the needs of our subscribers. Better parking, a larger reception area and a specific section for our customer service representatives (to provid~ ~xclusive, private service far subscribers) have been added. Our next point of pride is the installation of a system-wide ACD (Automatic Call Director) phone system. This state-of-the-art equipment promises to improve telephone response for our customer. Its computerized brain picks up and directs each incoming call to an operator. It prints out daily status reports, reviewing our performance and assisting to improve our efficiency to our customers. There is no doubt that the cost of entertainment has soared in the past decade. Still, dollar for dollar, cable television remains a wise investment. Vision Cable offers a complete Basic channel lineup of 31 Basic channels at just $14.75 a month. For those viewer's who wish the Broadcast Basic lineup of 10 channels, their cost dropped in price to only $1.00 a month. Overall, continuing to offer the finest service, most exciting entertainment and most diverse dollar-wise progra~mning will be our goals for the 90's. Accomplishments will be aimed at becoming a more viable member of the community we serve. We look forward to meeting our challenges with success.