BC 2015 04 20 Regular Meeting - Laserfiche WebLink

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April 20, 2015 (Regular Meeting) Page 2362 F. Natural Disaster or Onforeseen Circumstance If materials are damaged or lost due to a natural disaster or some unforeseen event (fire, flood, storm, theft, death, etc.), a written request for amnesty may be approved by a library manager with proof of disaster or death. G. Forms of Payment The Library will accept the following forms of payment • Cash or money orders. • Personal check made out to amount of the fines. • Credit cards. A minimum of the "Cabarrus County" for the exact $3 is required. H. Refunds Patrons returning lost items are eligible for a refund if the item is returned within six months of its due date. The refund will equal the price they paid for the item minus the $3 processing fee; any accumulated overdue fines will be deducted from the refund. Refunds will be issued by the County Finance department. IV. Special Services A. Holds Any circulating item may be placed on hold at the request of a patron_ When it is available, the patron will be notified and be given seven calendar days to pick up the item. Holds are limited to ten per card at any one time (Note: Limited Checkout cards are limited to 1 hold at any one time). Items may be placed on hold the following ways: • online - with library card number and PIN • in person at the circulation desk • by phone Holds may be placed on cards with a blocked status, but the account must be cleared before the patron can check the item out. B. inter- Library Loan (ILL) Cabarrus County Public Library borrows materials for its patrons from other libraries in North Carolina, the Southeast or wherever materials are available. • Inter - Library loan service is available to Cabarrus County Public Library patrons with a :library card in good standing. • Most libraries will not loan recently published (last 12 months), high demand or rare items. • Patrons are responsible for paying for the postage required to send the item back to the lending institution, which will be charged at a flat rate of $3.00 per item for standard materials. Special materials, such as microfilm or historical resources, may require an additional cost. • Materials that are in the Cabarrus County Public Library collection will not be borrowed from other libraries unless the material is deemed lost. • Interlibrary loan requests are generally filled in 10 -14 days, but occasionally can take longer. • The due date is set by the lending library. • Requests for interlibrary loan renewals must be made one week before it is due. Requests for renewal must be made directly to the Inter - Library Loan department. Renewals are granted by the lending institution and can not be made automatically. • There is a charge of $1.00 per day for each item overdue. C. Personal Identification Number (PIN) A PIN will be assigned to patrons upon request. The PIN will allow the patron to access their account online to renew items, place holds and view other account information. The PIN may be up to 8 alpha or numeric characters. Patrons may request a PIN in the following ways: • in person at the circulation desk - with library card • by phone - with library card number